Contact Us

Before you contact us, have you read the FAQ page?

If you still can't find what your looking for please contact us for free and friendly advice.

How to contact us

Please fill out the form below and we will answer your query within 2 working days. * are required fields.

NY
09:00~17:00 (Mon - Thurs) 09:00~16:00 (Fri)
CA
06:00~14:00 (Mon - Thurs) 06:00~13:00 (Fri)
Japan
23:00~07:00 (Mon - Thurs) 23:00~06:00 (Fri)

HanaCell will handle your personal information, in accordance with our Privacy Policy.

Contact Form

Name*
E-mail*
Verification*

Type the numbers you see in the picture right below.

verification image, type it in the box
Messages*

If you prefer to receive answer by phone, please put down your telephone number as well.

CONTACT US

Business hours for our support

NY
09:00~17:00 (Mon - Thurs) 09:00~16:00 (Fri)
CA
06:00~14:00 (Mon - Thurs) 06:00~13:00 (Fri)
Japan
23:00~07:00 (Mon - Thurs) 23:00~06:00 (Fri)
Tel:  1-888-634-8226

EMERGENCY - LOST OR STOLEN PHONE

Out of office hours 888-264-7776

It is extremely important that you contact us as soon as possible if your phone has been lost or stolen. You are liable for all call charges incurred until you notify us of the loss or theft.

This emergency service is available 24-hours a day. When you ring the emergency line, please leave your name, your lost HanaCell phone number, contact phone number and your current location.

If you do not contact us on the 888-264-7776 number we will not know to disconnect your phone. Calling us is the only 100% guaranteed way to make sure your phone is disconnected straight away, if you e-mail us we may not see the e-mail until much later, especially after hours and at weekends when e-mail is not monitored.